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Measuring the service quality of Universiti Brunei Darussalam Library using extended LibQual instrument

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dc.contributor.advisorAlmunawar, Mohammad Nabil, Dr. Haji,
dc.contributor.authorMuhammad Hafizuddin bin Abu Hasrah,
dc.date.accessioned2026-03-30T06:23:07Z
dc.date.available2026-03-30T06:23:07Z
dc.date.issued2023
dc.descriptionvi, 72 pages : colour illustrations, tables ; 30 cm | A thesis submitted to the School of Business and Economics in partial fulfilment of the requirement for Master in Management by research | Thesis is also available in USB flash drive and is not for loan or reference use | Thesis (Master in Management) - Universiti Brunei Darussalam, 2023 | Includes bibliographical references pages 68-72.
dc.description.sponsorshipUniversiti Brunei Darussalam. School of Business and Economics
dc.format.extentvi, 72 pages
dc.identifier.urihttps://repository.ubd.edu.bn/handle/123456789/4205
dc.language.isoen
dc.publisherUniversiti Brunei Darussalam
dc.subjectUniversiti Brunei Darussalam -- Dissertations
dc.subjectCustomer services -- Quality control -- Management
dc.subjectAcademic libraries -- Brunei Darussalam -- Use studies
dc.subjectPublic services (Libraries) -- Evaluation
dc.subjectAcademic libraries -- Quality control
dc.subjectLibraries -- Customer services
dc.subjectLibrary surveys -- Brunei Darussalam
dc.subjectService industries -- Quality control
dc.subjectSERVQUAL (Service quality framework)
dc.titleMeasuring the service quality of Universiti Brunei Darussalam Library using extended LibQual instrument
dc.title.alternativeKTes HF5415.5 H345 2023
dc.typeMaster’s Thesis
dspace.entity.typePublication
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